Privacy Policy

1. Who is responsible for your data

The entity responsible for processing your data is [الاسم القانوني المسجّل للشركة], licence no. [رقم الرخصة], address: [العنوان]. We trade under the name Promera Digital Solutions. For privacy matters, contact us at [بريد الخصوصية].

2. The data we collect

• What you give us through the contact form: your name, email address, phone number and the text of your message.
• Technical data recorded automatically when you visit: such as your IP address, browser type and time of visit, to keep the website secure and running. [To be confirmed once hosting is chosen]
• We do not ask for any sensitive data. Please do not include any in your message.

3. Why we use your data

• To reply to your message and contact you about a consultation or a service proposal.
• To secure and operate the website.
• We never use your data for any other purpose without telling you first and, where required, getting your consent.

4. Your consent

We process contact-form data based on your clear consent, which you give by ticking the consent box before sending, and we keep a record of it. You can withdraw your consent at any time, easily, by writing to [بريد الخصوصية]. Withdrawing does not affect the lawfulness of processing carried out before you withdrew.

5. Marketing messages

We do not send you marketing messages by email or any other channel without your separate, prior consent. You have the right to object at any time to processing for direct marketing.

6. Sharing your data and transfers outside the UAE

We do not sell your data. We share it only with service providers we need to run the website and receive your messages: [hosting provider and server location] and [email provider and server location]. If those servers are outside the UAE, we transfer data under the conditions set by law, under a contract that requires the recipient to provide an equivalent level of protection, or with your explicit consent.

7. How long we keep your data

We keep contact-form data for [retention period] or until the purpose it was collected for ends, whichever is shorter. We then delete it or make it anonymous, unless the law requires otherwise.

8. How we protect your data

We apply technical and organisational measures to protect your data against breach, loss, alteration and tampering, including encryption of data in transit between you and the website and limiting access to those who need it. If a breach affects the privacy or confidentiality of your data, we will notify the competent authority and you as the law requires.

9. Your rights

• Access: ask what data we hold about you, why we process it and who it is shared with.
• Correction: ask us to correct inaccurate data.
• Erasure: ask us to delete your data in the cases the law allows, such as when you withdraw consent.
• Restriction: ask us to stop processing in the cases the law allows, such as when the data is inaccurate.
• Objection: object to processing for direct marketing and to automated decisions that affect you.
• Portability: ask for a copy of your data in a structured, machine-readable format where the conditions apply.

To exercise any of these rights, write to [بريد الخصوصية]. We will reply within the period set by law. [To be confirmed after reviewing the executive regulations]

10. Cookies

We use cookies that are necessary to run the website, including remembering your language and your choice in the consent banner. Analytics or advertising cookies, if we enable them, run only after you agree in the consent banner, and you can change your choice at any time from the “Cookie settings” link at the bottom of the page. [List of cookies to be written once the tools are decided]

11. Children

Our website is aimed at business owners, not children, and we do not knowingly collect children’s data.

12. Changes to this policy

We may update this policy when needed and will publish the latest version on this page with the update date (at the top of the page).